Rated Trades.ca – Privacy Policy
Last Updated: September 6, 2026
Rated Trades.ca (“Rated Trades”, “we”, “us”, “our”) respects your privacy and is committed to protecting the personal information of people who use our website and services.
This Privacy Policy explains how we may collect, use, disclose, store and protect personal information when you visit Rated Trades.ca, create an account, submit a review, claim or manage a business profile, purchase a membership, contact us or otherwise use our services.
By using Rated Trades.ca, you acknowledge the practices described in this Privacy Policy.
1. Information we may collect
Depending on how you use Rated Trades.ca, we may collect information such as:
Account information

• Name

• Email address

• Login and account information

• Membership information

Business information

• Business name

• Business address or location

• Phone number

• Email address

• Website

• Trade category

• Services offered

• Service areas and locations

• Business descriptions

• Logos and photographs

• Registration information

• Insurance information

• Verification information or documents

• Other information submitted as part of a business profile

Some business information is intended to be publicly displayed on Rated Trades.ca.
Review information
When you submit a review, we may collect information including:

• Your name

• Email address

• Rating

• Written review

• Location of work

• Date of work

• Whether you would recommend the business

• Date the review was submitted

• The business being reviewed

Not all information collected when submitting a review will necessarily be displayed publicly.
Communications
If you contact Rated Trades.ca, we may collect your name, contact information, message and other information you choose to provide.
Technical and website information
We or our service providers may automatically collect certain technical information, such as:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Referring pages

• Approximate location derived from technical information

• Website interactions

• Cookies and similar technologies

This information may be used for website functionality, security, analytics and improvement of our services.
2. How We Use Information
We may use personal information to:

• Operate and maintain Rated Trades.ca.

• Create and manage user accounts.

• Create, display and manage business profiles.

• Allow businesses to claim and update profiles.

• Process and display customer reviews and ratings.

• Review and moderate submitted content.

• Verify businesses and information supplied to us.

• Administer free, premium, featured or other memberships.

• Process payments through applicable payment providers.

• Communicate with users and businesses.

• Respond to questions, complaints and support requests.

• Prevent fraud, misuse and unauthorized activity.

• Protect the security and integrity of the Platform.

• Improve search functionality and user experience.

• Analyze how Rated Trades.ca is used.

• Maintain business and administrative records.

• Enforce our Terms and Conditions.

• Comply with legal and regulatory requirements.

• Carry out other purposes disclosed when information is collected or otherwise permitted by law.

3. Business Verification Information
Rated Trades.ca may request information or documentation to verify certain aspects of a business, including business registration and insurance.
Verification information may contain personal or commercially sensitive information.
We may use this information to determine whether a business qualifies for a Verified status or similar designation.
Where verification documents are collected solely for verification purposes, we do not intend to publicly display the documents themselves unless the business has specifically authorized this or disclosure is otherwise permitted or required by law.
A Verified status does not guarantee that information remains current after the verification date.
4. Reviews
Reviews submitted to Rated Trades.ca may be displayed publicly and associated with the business being reviewed.
We may moderate reviews before or after publication.
Reviewer email addresses and other information collected for administration, verification or moderation purposes will not necessarily be publicly displayed.
Users should not include sensitive personal information, financial information or other information they do not want made public within the written portion of a review.
5. Public Business Profiles
Rated Trades.ca is a business directory. Information contained in business profiles may therefore be publicly accessible.
Depending on membership level and profile settings, this may include business names, locations, phone numbers, email addresses, websites, descriptions, services, service areas, photographs, ratings, reviews and verification status.
Businesses should only provide information they are authorized and comfortable to have displayed publicly.
6. Payments
Rated Trades.ca may offer paid memberships, subscriptions or other paid services.
Payments may be processed by third-party payment processors or platform providers.
Rated Trades.ca may receive information relating to a transaction, such as payment status, membership type, transaction identifiers and billing information.
We do not necessarily receive or store complete payment-card details where those details are handled directly by the applicable payment processor.
Third-party payment providers process information according to their own privacy and security practices.
7. Cookies and Similar Technologies
Rated Trades.ca and its service providers may use cookies and similar technologies to operate the website, remember preferences, maintain sessions, understand website usage, improve performance and provide security.
Some cookies may be essential for the operation of the website, while others may support analytics or additional functionality.
Where required by applicable law, users may be provided with choices regarding non-essential cookies.
Browser settings may also allow users to restrict or delete certain cookies, although doing so may affect website functionality.
8. Website Hosting and Service Providers
Rated Trades.ca uses third-party technology and service providers to operate the Platform.
These providers may process information on our behalf for purposes such as website hosting, database management, authentication, payments, communications, analytics, security and other technical services.
Information may therefore be processed or stored using systems operated by third parties.
We seek to use service providers appropriate for the services being provided, but their handling of information may also be governed by their own privacy policies and contractual obligations.
9. When We May Share Information
Rated Trades.ca does not sell personal information to advertisers.
We may disclose information where reasonably necessary to:

• Service providers that help us operate Rated Trades.ca.

• Payment processors.

• Website and technology providers.

• Professional advisers such as lawyers or accountants.

• Investigate suspected fraud, abuse or unlawful activity.

• Protect Rated Trades.ca, our users or third parties.

• Enforce our Terms and Conditions.

• Respond to lawful requests from courts, regulators, law enforcement or other authorities.

• Comply with applicable law.

• Complete a merger, acquisition, financing, sale or other business transaction, subject to applicable legal requirements.

We may also disclose information with the individual's consent or as otherwise permitted by law.
10. Storage and International Processing
Some service providers used by Rated Trades.ca may operate servers or process information outside British Columbia or outside Canada.
As a result, personal information may be transferred to or processed in another province, country or jurisdiction and may be subject to the laws of that jurisdiction.
We take reasonable steps appropriate to the nature of the information and services involved to protect personal information under our control.
11. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to operate Rated Trades.ca, maintain appropriate business records, resolve disputes, enforce agreements and satisfy legal or regulatory requirements.
Retention periods may vary depending on the type of information.
Information may also remain in backups for a limited period after deletion from active systems.
12. Security
Rated Trades.ca takes reasonable administrative, technical and organizational measures intended to protect personal information against unauthorized access, use, disclosure, alteration or loss.
However, no website, database, internet transmission or electronic storage system can be guaranteed to be completely secure.
Users are responsible for protecting their account credentials and should not share their passwords with others.
13. Your Privacy Rights
Depending on applicable Canadian privacy law and the circumstances, individuals may have rights regarding their personal information, including the ability to request access to or correction of certain personal information held about them.
You may also contact us regarding questions about the use of your personal information or to request deletion of information where applicable.
Certain information may need to be retained where required or permitted by law, for legitimate administrative purposes, fraud prevention, dispute resolution or other legal reasons.
We may need to verify your identity before processing certain privacy requests.
14. Business Profile Corrections
If you believe a business profile contains incorrect information about you or your business, please contact Rated Trades.ca.
We may request information reasonably necessary to confirm your identity, relationship to the business and authority to request changes.
Rated Trades.ca reserves the right to maintain information where permitted or required by law.
15. Children's Privacy
Rated Trades.ca is intended primarily for adults seeking or providing trade and contractor services.
We do not knowingly seek to collect personal information from children through the ordinary operation of the Platform.
If we become aware that personal information has been collected from a child in circumstances where it should not have been collected, we may take reasonable steps to remove it.
16. Third-Party Websites
Rated Trades.ca may contain links to contractors' websites, social media accounts and other third-party websites or services.
We are not responsible for the privacy, security or content practices of third parties.
Users should review the privacy policies of third-party websites before providing personal information to them.
17. Email and Communications
We may send users communications relating to their accounts, reviews, business profiles, memberships, verification, transactions, security or use of Rated Trades.ca.
Where we send commercial electronic messages, we intend to do so in accordance with applicable Canadian requirements.
Where applicable, marketing communications will include an appropriate method for unsubscribing.
Certain service-related communications may still be necessary even if a user has opted out of marketing communications.
18. Changes to This Privacy Policy
We may update this Privacy Policy as Rated Trades.ca develops or as legal, regulatory or operational requirements change.
The latest version will be published on Rated Trades.ca with an updated “Last Updated” date.
We encourage users to review this Privacy Policy periodically.
19. Contact and Privacy Questions
If you have questions, concerns or requests regarding this Privacy Policy or how Rated Trades.ca handles personal information, please contact us through the Contact section of Rated Trades.ca.
Please include sufficient information for us to understand and respond to your request.